Refund Policy

Effective Date: March 6, 2026

1. General Refund Policy

Because the Service provides immediate access and time-sensitive automation actions, charges are generally non-refundable once consumed. However, the Operator may grant refunds for unused prepaid amounts in the circumstances described below or when required by applicable law.

2. Subscription Fees

Subscription fees are billed at $10.00 per month. If you cancel, access generally continues through the end of the current paid billing period. Refunds for unused prepaid subscription time are not automatic, but may be granted at the Operator's sole discretion or when required by law.

3. Work Order Bandwidth Fees

Work order bandwidth fees of $25.00 per accepted work order are generally non-refundable once consumed (that is, once acceptance occurs). This applies regardless of whether:

• The work order is subsequently cancelled by a third party;
• The work order is modified, reassigned, or removed by the originating platform;
• You are unable to complete the work order for any reason;
• The third-party platform experiences technical issues;
• External circumstances prevent fulfillment of the work order.

4. Eligible Refund Scenarios

Refunds may be considered, at the sole discretion of the Operator, in the following circumstances:

• Duplicate Charges: If you were charged more than once for the same transaction due to a system error;
• Service-Side Error: If a charge resulted directly from a verifiable, documented error in the Service's billing system that was not caused by the user;
• Access Not Provided: If payment was collected but the Service failed to grant access due to a platform-side error, and access was never restored;
• Operator Removal of Access: If the Operator removes or revokes access to this invitation-only prototype, the Operator may refund unused prepaid subscription time and unused prepaid bandwidth amounts.

5. Refund Request Process

To request a refund:

1. Contact support through the channel provided within the Service;
2. Provide your account email address and details of the charge in question;
3. Include relevant dates and amounts;
4. Submit the request within 14 days of the transaction date.

Refund requests submitted more than 14 days after the transaction date will not be considered. The Operator will review the request and respond within 10 business days.

6. Refund Method

Approved refunds will be credited to the original payment method used for the transaction. Processing times may vary depending on your payment provider. The Operator is not responsible for delays in refund processing by third-party payment processors.

7. Chargebacks

Initiating a chargeback or payment dispute with your bank or payment provider without first contacting us to resolve the issue may result in immediate suspension of your account. If a chargeback is filed, we reserve the right to present evidence of the valid transaction and your acceptance of these Terms. Accounts suspended due to chargebacks may not be reactivated until the dispute is resolved in the Operator's favor.

8. Account Termination

If your account is terminated for violation of the Terms of Service or Acceptable Use Policy, the Operator may deny refunds to the fullest extent permitted by law. If the Operator terminates access for convenience and not for breach, the Operator may refund unused prepaid amounts at its sole discretion.