Arbitration & Dispute Resolution Policy

Effective Date: March 4, 2026

1. Agreement to Arbitrate

By using the Service, you agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, your account, billing, or any aspect of your relationship with the Operator (collectively, "Disputes") shall be resolved exclusively through binding arbitration, except as otherwise provided herein. This agreement to arbitrate is intended to be broadly interpreted and applies to all claims whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.

2. Waiver of Jury Trial

BY AGREEING TO ARBITRATION, YOU ARE WAIVING YOUR RIGHT TO A TRIAL BY JURY. You acknowledge that you are voluntarily and knowingly forfeiting the right to have Disputes decided by a judge or jury in a court of law.

3. Class Action Waiver

ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. You agree to waive any right to participate in a class action lawsuit, class-wide arbitration, or any consolidated or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class, collective, or representative proceeding.

4. Informal Resolution

Before initiating arbitration, you agree to first attempt to resolve the Dispute informally by contacting us through the support channel provided within the Service. You must provide a written description of the Dispute, including relevant facts and your requested resolution. The Operator will attempt to resolve the Dispute within 30 days. If the Dispute is not resolved within 30 days, either party may proceed to arbitration.

5. Arbitration Procedure

Arbitration shall be conducted by a nationally recognized arbitration organization under its applicable rules. The arbitration shall be conducted by a single arbitrator with relevant expertise. The arbitration shall take place in the jurisdiction where the Operator is established, or at another location mutually agreed upon by the parties.

The arbitration shall be governed by the following rules:

• The arbitrator shall apply the substantive law of the Operator's jurisdiction;
• Discovery shall be limited to information directly relevant to the Dispute;
• The arbitrator shall issue a reasoned written decision;
• The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

6. Arbitration Costs

Each party shall bear its own costs and expenses in connection with the arbitration, including attorneys' fees, unless the arbitrator determines that a different allocation is warranted. Filing fees and arbitrator compensation shall be shared equally unless applicable law requires otherwise.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE OPERATOR'S TOTAL LIABILITY FOR ANY DISPUTE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO THE OPERATOR IN THE 30 DAYS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE DISPUTE.

THE OPERATOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Lost income or lost profits;
• Lost work opportunities;
• Employer or contractor actions;
• Third-party platform enforcement, suspensions, or bans;
• Scheduling conflicts or missed assignments;
• Automation consequences;
• System outages or downtime;
• Third-party decisions or policy changes.

8. Exceptions to Arbitration

Notwithstanding the foregoing, either party may:

• Seek injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm;
• Bring claims in small claims court if the claim qualifies under that court's jurisdictional limits.

9. Survival

This Arbitration & Dispute Resolution Policy survives the termination or expiration of your account and your relationship with the Operator. It applies to Disputes that arise after termination as well as those that arise during your use of the Service.

10. Severability

If any provision of this Arbitration & Dispute Resolution Policy is found to be unenforceable, the remaining provisions shall remain in full force and effect. If the class action waiver in Section 3 is found to be unenforceable with respect to a particular claim, then the agreement to arbitrate shall not apply to that specific claim, and that claim may proceed in court.

11. Opt-Out

You may opt out of this arbitration agreement by sending a written notice to the Operator within 30 days of creating your account. The notice must include your name, account email, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, you retain the right to bring claims in court, subject to applicable jurisdiction. Opting out does not affect any other provisions of the Terms of Service.